Frequently Asked Questions

Find answers to common questions about getting started, insurance, and what to expect at your visit.

Getting Started

Your Care & Visits

Safety & Support

Do you accept my insurance?

Yes — we accept most major insurance plans, including Aetna, Cigna, Florida Blue, United Healthcare, Optum, Oscar, and Medicare Railroad, among others. Self-pay and sliding-scale options are also available. Call us at 888-530-1120 or use our online insurance verification tool to confirm your specific plan before booking.

How soon can I be seen as a new client?

We know that when you've decided to reach out, waiting weeks can feel like its own obstacle — so we work to get new clients scheduled as quickly as possible. Availability varies by location and provider, so the fastest way to find your soonest opening is to book online or call 888-530-1120 and our team will match you with the next available appointment.

What's the difference between booking through Zocdoc vs. Headway?

Zocdoc and Headway are both online scheduling platforms that connect you to our providers — the visit itself is the same either way. The difference comes down to how your insurance is processed on the back end; some plans are easier to verify through one platform versus the other. If you're not sure which to use, call us at 888-530-1120 and we'll point you to the right one for your insurance.

Do you offer telehealth appointments?

Yes. Most of our services, including evaluations and ongoing medication management, are available via telehealth in addition to in-person visits at our locations. You can choose whichever format fits your schedule and comfort level when you book.

What happens at my first visit?

Your first visit is a holistic intake and comprehensive evaluation — a real conversation, not a checklist. We'll walk through your full history, including symptoms, sleep, stress, and past treatment, so your provider has the full picture before any decisions are made about medication or next steps.

Do I need a referral?

In most cases, no — you can book directly with Just Psych without a referral from another provider. If your specific insurance plan requires one, our team will let you know during insurance verification, before your appointment is confirmed.

Do you treat both adults and adolescents?

Yes, our providers see both adult and adolescent clients. Let us know the age of the person seeking care when you book so we can match you with a provider experienced in that age group and confirm it fits within our current scope of care.

What if I'm having a mental health emergency?

Just Psych provides ongoing psychiatric evaluation and medication management — we are not an emergency or crisis service. If you or someone you know is in immediate danger or having a mental health emergency, please call 911 or go to your nearest emergency room. You can also reach the 988 Suicide & Crisis Lifeline by calling or texting 988, available 24/7.

Ready to Feel Like Yourself Again?

Stop managing it alone. Get a plan built around you — not a diagnosis code.

Whether you're starting fresh or looking for a provider who actually takes the time to understand what's going on, we're here to help you build a plan that fits your life.

LEGAL

© Copyright 2026. Just Psych LLC. All Rights Reserved.